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FREQUENTLY ASKED QUESTIONS

Clear answers about ZidiCore business software.

Browse 31 answers covering features, access, controls, deployment and the separation between customer transactions and ZidiCore subscription billing.

GETTING STARTED

General questions about ZidiCore

What is ZidiCore?

ZidiCore provides browser-based business software, including hotel and restaurant POS, petrol station ERP, supermarket POS & ERP, and Business ERP. School Management is a planned product area; ask us to confirm current availability before planning an implementation.

Can I try a ZidiCore product before subscribing?

Trial availability and demo access depend on the product and its current configuration. Check the product page or contact ZidiCore to confirm current options and eligibility.

How can I check current ZidiCore pricing?

Visit the Pricing page for the current published plans. Product pricing, included modules, billing interval and trial terms may differ, so confirm the details for your selected product before subscribing.

Do ZidiCore systems need to be installed on a computer?

The products are designed for browser-based access on compatible devices. A stable internet connection is required for the online workflows; confirm any device or printer requirements for your intended setup.

Does ZidiCore automatically collect M-Pesa payments for my business?

Payment integrations vary by product and deployment. Some workflows record M-Pesa transactions manually; do not assume automatic Daraja collection is enabled unless it is confirmed for your setup. Business transactions are separate from your ZidiCore subscription billing.

How do I get help choosing or setting up a system?

Browse the Help Centre for step-by-step guidance, use the product-specific FAQs, or contact ZidiCore at info@zidicore.com or by WhatsApp at +254 754 654 765.

Hotels, lodges, restaurants, bars and guest houses

Hotel & Restaurant POS FAQs

Available capabilities depend on the enabled modules and the customer deployment.

What businesses can use ZidiCore Hotel & Restaurant POS?

It is designed for hotels, lodges, guest houses, restaurants, bars and related hospitality operations. The right module combination depends on whether you need rooms, restaurant service, kitchen workflow, inventory or a mix of these functions.

Step-by-step: Set up your Hotel & Restaurant POS
Can ZidiCore manage rooms and restaurant orders in one system?

The hospitality platform supports room and accommodation operations together with restaurant and POS workflows. Confirm the exact modules enabled in your deployment before onboarding.

Step-by-step: Set up your Hotel & Restaurant POS
Does the Hotel POS support 80mm receipt printing?

The platform supports cashier receipt workflows including common 80mm use cases. Test the exact printer, browser and receipt layout you plan to use.

Step-by-step: Review Hotel POS reports and correct errors safely
Are hotel guest payments the same as ZidiCore subscription payments?

No. Payments your hotel or restaurant collects from guests are operational merchant transactions. Your ZidiCore subscription payment is a separate platform billing transaction.

Step-by-step: Run a controlled hotel or restaurant shift
Can hotel staff have different access levels?

Yes. Role-aware access is designed so front-office, cashier, service, stores and management users can receive permissions appropriate to their responsibilities.

Step-by-step: Set up your Hotel & Restaurant POS

Petrol stations, fuel retailers and station operators

Petrol Station POS & ERP FAQs

Petrol deployments use an approved isolated setup; onboarding and available integrations are confirmed for each station.

What does ZidiCore Petrol Station ERP manage?

It supports station structures, pumps, nozzles, tanks, fuel products, prices, deliveries, dips, meter readings, shifts, attendants, supported sales and payments, receipts and operational reporting.

Step-by-step: Prepare a Petrol Station ERP deployment
Does the petrol system support wet-stock reconciliation?

It supports wet-stock related records and reconciliation concepts using tank, delivery, meter, sales and shift information. Reliable results still depend on accurate station measurement and handover procedures.

Step-by-step: Investigate a petrol wet-stock variance
Can a station record cash, M-Pesa, card, bank and credit sales?

Those station payment methods can be recorded where configured. Confirm the available methods and settlement workflow for your deployment.

Step-by-step: Close and reconcile a petrol station shift
How is a ZidiCore Petrol installation deployed?

Petrol uses an isolated customer deployment and database model. Infrastructure setup, registration, readiness and optional single sign-on require approved configuration rather than being assumed automatic.

Step-by-step: Prepare a Petrol Station ERP deployment
Is station operational data copied into ZidiCore subscription billing?

No. Station sales and merchant payment records stay within the Petrol system. ZidiCore subscription billing remains a separate financial domain.

Step-by-step: Close and reconcile a petrol station shift

Primary, junior and secondary schools and education institutions

School Management System FAQs

This product area is planned. Confirm currently deployed modules with ZidiCore before making an implementation decision.

Is ZidiCore School Management System currently available?

It is a planned product area. Contact ZidiCore to verify which modules, demonstrations, onboarding options and implementation timelines are currently available before making a purchase decision.

Step-by-step: Plan your School Management System requirements
Which modules are planned for ZidiCore School Management?

The intended scope includes student and admission records, classes and streams, academics and results, fees, attendance, communication, staff access and school reporting. Each capability must be verified in the deployed product.

Step-by-step: Plan your School Management System requirements
Will the school system support CBC or CBE workflows?

Curriculum and assessment organization is part of the intended direction, but a school should demonstrate its exact current workflow and verify live support before subscribing.

Step-by-step: Evaluate a School Management System demo
How will learner and financial records be protected?

The intended platform uses authenticated access, server-side authorization, role controls, tenant or deployment isolation and audit-oriented handling of important administrative actions.

Step-by-step: Prepare school data for a digital management system
Are school fee payments part of ZidiCore subscription billing?

No. Fees paid to the school are the school's operational transactions. The school's software subscription payment to ZidiCore is separate.

Step-by-step: Prepare school data for a digital management system

Supermarkets, mini-markets, shops and multi-branch retailers

Supermarket POS & ERP FAQs

Available workflows depend on the enabled modules, branch setup and customer deployment.

What businesses can use ZidiCore Supermarket POS & ERP?

It is designed for supermarkets, mini-markets, retail shops and growing multi-branch retailers that need checkout, purchasing, suppliers, inventory and management reporting.

Step-by-step: Set up a supermarket POS catalogue and stock
Does the Supermarket POS support barcodes and product packages?

Yes. The retail catalogue supports categories, brands, units, products, barcodes and package-aware selling. Product and package setup should be tested before go-live.

Step-by-step: Set up a supermarket POS catalogue and stock
How does ZidiCore track supermarket stock?

It uses a traceable inventory-movement approach for opening stock, purchase receipts, sales, returns, transfers, adjustments, counts and other supported movement types, with warehouse-aware balances.

Step-by-step: Receive a supermarket purchase into stock
Can managers control returns, prices and stock adjustments?

Yes. Role and permission controls are designed for sensitive actions including pricing, returns, stock and administration. Configure permissions to match store policy.

Step-by-step: Receive a supermarket purchase into stock
Does the system support cashier shifts and closeout reports?

It supports cashier shifts, till movements, sales history, returns, receipt reprints and X- or Z-style close-shift reporting concepts. Confirm the exact workflow enabled for your deployment.

Step-by-step: Close a supermarket cashier shift

SMEs, wholesalers, distributors and service businesses

Business ERP FAQs

Available workflows depend on the selected plan, enabled modules and organization configuration.

What is included in ZidiCore Business ERP?

The implemented ERP covers organization and branch setup, accounts and journals, catalogues, customers and suppliers, sales, purchasing, inventory, expenses, cash and bank operations, reports, service workflows, POS, cashier closeout, roles and controlled corrections.

Step-by-step: Set up ZidiCore Business ERP
Can ZidiCore Business ERP support several branches?

Yes. It includes branch and stock-location concepts with branch-aware inventory and operational controls. Confirm your plan and onboarding configuration.

Step-by-step: Set up ZidiCore Business ERP
Does Business ERP support quotes, orders, invoices and receipts?

Yes. It supports quote-to-order-to-invoice workflows, customer receipts, partial payment and controlled credit or refund processes, along with a faster POS path for counter sales.

Step-by-step: Run a quote-to-cash workflow in Business ERP
How are posted ERP errors corrected?

Posted history is corrected through controlled workflows such as credit notes, debit notes, refunds, voids, reversals or authorized adjustments. It should not be silently deleted or overwritten.

Step-by-step: Complete a Business ERP period review
Which reports are available in Business ERP?

Available reporting includes operational dashboards, cashier Z-reports, sales, inventory, purchasing, collections and finance views, with supported CSV exports. The exact report set depends on configuration and enabled modules.

Step-by-step: Complete a Business ERP period review

Didn’t find your answer?

Use the Help Centre for step-by-step guidance, or contact ZidiCore for product and onboarding questions. Existing customers can open an authenticated support ticket.